Frequently Asked Questions

Welcome to Miller & Clove! We've gathered answers to some common questions to make shopping with us a little easier. Can't find what you're looking for? We're always happy to help at support@millerandclove.shop.

Shopping & Gifts

What can I find at Miller & Clove?

Miller & Clove is a stationery and gift boutique filled with thoughtfully chosen notebooks, journals, planners, notepads, pens, desk accessories, games, puzzles, and charming little gifts. Whether you're treating yourself or shopping for someone special, we hope you'll find something you love.

Where can I find your newest arrivals?

Visit our New & Noteworthy collection to discover fresh finds and recent additions to the shop.

Can you help me choose a gift?

Absolutely! Explore The Gift Shop for thoughtful gifts and ready-to-give bundles. Need a little guidance? Email us at support@millerandclove.shop with a few details about the recipient, occasion, and budget. We'd love to help you find something special.

Do you offer ready-to-give gifts?

Yes! We offer a selection of thoughtfully paired gift bundles that make gifting easy. Browse The Gift Shop to see what's currently available.

Where can I find product sizes and details?

Each product listing includes available information about dimensions, materials, colors, and what's included. If you have a question about a particular item, please reach out before ordering.

Will sold-out items be restocked?

Some favorites return, while others are seasonal or available only in limited quantities. If you're hoping to see a particular item again, contact us and we'll let you know if we have an update.

Shipping & Local Delivery

Where does Miller & Clove ship?

We ship throughout the United States. We don't currently offer international shipping.

How much does shipping cost?

We offer $7.95 flat-rate shipping within the United States and free standard shipping on orders over $60.

Do you offer local delivery?

Yes! Miller & Clove offers free local delivery within 12 miles of our South Jordan, Utah location on orders of $10 or more.

If your address qualifies, you'll see the local delivery option at checkout. Availability depends on your delivery address and the items in your order.

When will my order arrive?

Orders are typically processed within 1–3 business days, excluding weekends and holidays. Shipping estimates are provided at checkout and begin after your order has been processed and shipped.

During especially busy shopping periods, processing may take a little longer.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with tracking information. Tracking updates may take a little time to appear after your package has been handed over to the carrier.

What if my package says delivered, but I can't find it?

First, check around your property and with household members or neighbors. You can also contact the shipping carrier for additional delivery information.

If you're still unable to locate your package, email support@millerandclove.shop with your order number, and we'll help however we can.

Orders, Returns & Refunds

Can I change or cancel my order?

Please email support@millerandclove.shop as soon as possible with your order number and requested change. We'll do our best to help, but changes or cancellations may not be possible once an order has entered processing or shipped.

What is your return policy?

We accept returns on eligible items when you contact us within 14 days of delivery.

Items must be unused, unworn, in their original condition, and include their original packaging and tags. Please contact us before sending anything back.

Approved returns must be shipped within 7 days of authorization. Customers are responsible for return shipping costs, and original shipping charges are non-refundable.

Personalized and custom items are not eligible for return. Sale and clearance items are final sale unless damaged, defective, or incorrect. Seasonal items have additional return restrictions.

For complete details, please review our Return & Refund Policy.

Can I exchange an item?

We don't currently offer direct exchanges. If your item is eligible for return, you can request a return and place a separate order for the item you'd prefer.

Can I return a gift?

Yes! Eligible gifts may be returned for store credit when you contact us within 14 days of delivery. Please email support@millerandclove.shop so we can help you with the process.

What if my order arrives damaged, defective, or incorrect?

We want every order to arrive just as it should! If something isn't right, please email support@millerandclove.shop within 7 days of delivery.

Include your order number and photos of the item and packaging when possible. We'll help resolve the issue and cover any necessary return shipping costs when an item arrives damaged, defective, or incorrect.

How long do refunds take?

Once your return has been received, inspected, and approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may need additional time to post the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us.